FAQ's
What if I choose to pick up my order?
When you place an order and select Pick up in store, you have 30 days after the date selected to go to the store chosen to pick up your order.
What are the care recommendations for my items?
Following care recommendations will prevent damage in wood and slate products:
-Avoid exposing any piece directly to the sunbeam. Not for outdoor use unless is specified in products description.
-In case of water spills, clean softly immediately with a dry rag, not doing it could denote to lose color in its original finish. It is recommended to use coasters or place-mats whenever you have liquids or food on top of a surface of the product.
- For cleaning purposes frequent dusting with a dry cloth is recommended. Never use a wet cloth to clean your products.
- For products that have a wax finish it is recommended for wood maintenance, every six months to a year you can re-wax it with a natural color paste wax or similar wax products depending on how much wear the furniture receives.
Following care recommendations will prevent damage in fabric products:
- Avoid exposing any piece directly to the sunbeam. Not for outdoor use unless is specified in products description.
-In case of water spills, clean softly immediately with a dry rag, not doing it could denote to lose color in its original finish.
- Dry cleaning recommended.
When will I receive my pre-order items?
Items that are pre-ordered take approximately 10-12 weeks to arrive to our warehouse so it can be shipped. Pre-order items are requested directly to the manufacturer in Mexico, that is why it takes time to be deliver to the final destination. If the items arrive before the 10-12 weeks we will let you know so we can send it to you as soon as possible.
Pre-order items are non-refundable and can not be cancelled for any reason.
Where do you do local delivery?
For local delivery option check Local Deliveries
